Terms and conditions
This Web site is operated by Zotter Chocolates US LLC. All inquiries may be directed to:
Zotter Chocolates US LLC
12551 New Brittany Blvd
Fort Myers, FL 33907
Email: [email protected]
Phone: (239)Â 214Â 7883
Your use of this Web site is governed by these terms and conditions. Please take a few minutes to review these terms and conditions. Your use of our Web site constitutes your agreement to follow these rules and to be bound by them. If you do not agree with any of these terms and conditions, please do not use www.zotterusa.com.
These Terms and Conditions May Change
Zotter Chocolates US LLC reserves the right to update or modify these terms and conditions at any time without prior notice. Your use of the www.zotterusa.com Web site following any such change constitutes your agreement to follow and be bound by the terms and conditions as changed.
Use of Web Site
www.zotterusa.com is for the sole use of individuals and entities wishing to review, consider, purchase or otherwise engage in retail transactions involving the goods of Zotter Chocolates US LLC and/or to otherwise transact business with or contact Zotter Chocolates US LLC, on their own behalf.
Price Quotations
The prices displayed on this site are quoted in U.S. Dollars and are valid and effective only in the United States. You will be responsible for all applicable taxes, regardless of the amount quoted on this Web site at the time of your order.
Disclaimer
This site and all contents of this site are provided on an “as is” basis without warranties of any kind, either express or implied, including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose. You acknowledge, by your use of this site, that your use of this site is at your sole risk, that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of our site, and that Zotter Chocolates US LLC shall not be liable for any damages of any kind related to your use of this site.
Indemnification
You agree to defend, indemnify and hold Zotter Chocolates US LLC harmless from and against any and all claims, damages, costs and expenses, including attorneys’ fees, arising from or related to your use of the site, including, without limitation, your use of this www.zotterusa.com Web site in violation of these Terms of Use.
Satisfaction guarantee
If there are any problems regarding delivery, or if you are concerned about the quality of our products, we will be there for you. In this case, please write us an e-Mail, call us or contact us via our social media channels – and we will solve the problem.
Privacy Policy
Please find our Privacy Policy here: Privacy Policy Page
Clearance Products:
These products may be very close to the best before date and it can literally be within a day of arrival. Please check the product description for the posted “best before” date. The chocolate is not automatically bad after that, but quality may decline after it.
Alcohol content in some chocolate varieties
Some of our chocolates contain alcohol for flavor and for shelf life reasons. It never reaches more than 5% and if a chocolate contains alcohol it is stated in the Description and in the ingredients list. Bevor you order: Make sure that it is allowed to buy this chocolate with alcohol content in your state. In some states it is not allowed to sell candy which contains alcohol to anyone under 21 years of age. As we know this applies to the following states:Â
- Alabama
- Arizona
- Colorado
- Florida
- Hawaii
- Kentucky
- Louisinana
- Maryland
- Minnesota
- Nebraska
- New Hampshire
- New Jersey
- New York
- Texas
- Virginia
Shipping and Returns
Caution: If you buy products which are on clearance – their best before date stamps are close and can be within a few days after arrival. Please always check the product detail page for the posted date.
High TemperaturesÂ
We wrap the chocolate carefully into double bubble thermal foil. We also add an ice-pack to the package. Your package is covered by our No-Melt Guarantee when you check out with “signature required”. If you do so and the chocolate shows signs of melting, please e-mail us a picture where we can see the signs of melting to [email protected]. (examples like being liquefied, smashed, soaked wrappers from the cocoa butter….). We’ll get in contact with you to resolve the issue. It could be a refund or a replacement of your order with adjustments to the packaging.
If you check out with tracking only, your package will not be covered under our No-Melt Guarantee.
Shipping fees
|
NO-MELT GUARANTEE SIGNATURE REQUIRED |
Shipping: $12.99; Free shipping starts from just $59.99 order-value Signature required – includes NO MELT Guarantee * From the day we ship, delivery takes usually between 1-3 days. Please note that this doesn’t come with a guarantee. We email you a tracking link at 5pm Eastern on the day we ship your package. Carrier: USPS |
|---|---|
|
TRACKING ONLY |
Shipping: $12.99Â (tracking only) Carrier: we pick between USPS, FedEx, or UPS (whoever is the most efficient one) |
We ship within the United States only.
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Tracking
When we ship your package, you will get an e-mail with the tracking number. We ship our packages with the option “signature required” to prevent the package is being left at the door or front porch. We recommend shipping to an address where someone can sign for the package. You can also choose tracking only. In that case, we don’t offer our no-melt guarantee.
Tracking for guest orders
If you didn’t set up an account, you can track your order by using the order number and your email address here: https://zotterusa.com/track-order/
Order processing and shipping days
During winter we only ship from Monday – Friday, during the hot summer months Monday – Thursday to make sure your package does not sit at a distribution center or post office over the weekend.
Shipping date is subject to our workload. We strive to ship as soon as possible.
Heat protection
As you know, we ship from Florida. But we have shipping down to a science and we give you a guarantee that the chocolate won’t melt until it has arrived at your destination. To be covered by our no-melt guarantee you need to choose shipping with “signature required” to avoid having the package sitting in front of the door. Tracking-only shipping is not covered by our no-melt guarantee.
We pack each order into a thermal double bubble foil and add – depending on the order size – at least one frozen gel pack.
Return and Refund Policy
Because we are selling chocolate, we can only offer refunds for unopened items with a return authorization request within 48 hours of your delivery, and those items must be returned within 5 days from the return authorization request. Please do not send your purchase back to our store; a return authorization is required. Returns will be charged a 20% restocking fee, and shipping fees are non-refundable. Returns must be sent via a trackable and insured method at the customer’s expense (you will be responsible for paying for your own shipping costs for returning your item). Returned items must be wrapped in the same insulation method as they were shipped including a frozen ice pack that’s added separated from the chocolate to prevent condensation water from damaging the bars or packaging.
Please send returns to:
Zotter Chocolates US LLC
413 NE Van Loon Ln #117
Cape Coral, FL 33909
To be eligible for a return, your item must be unopened, unused, and in the same condition that you received it. It must also be in the original packaging.
Exempt from returning:Â custom orders with individual designed packaging.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment minus a 20% restocking fee. Shipping fees are non-refundable.
Returns of unclaimed packages
There will be no refunds for unclaimed returned packages. Since we need to ensure the integrity of our product, we can’t put chocolate back in stock that was sitting at the post office for weeks waiting to be picked up and eventually returned to us.
For that reason, we urge you to follow tracking as soon as we ship your package to make sure you are receiving your delivery. Make sure to check your emails or your account for the tracking information.
Refer Your Friend Program
Please don’t cheat: We do not accept referrals for the same address/household. Those referral orders will be canceled and the store credit denied to the advocate. You can’t use the referral program to send gifts. A referral must be a referral to a new customer that’s also doesn’t live at the same address as the person who ordered.
Affiliates
We do not accept self-referrals: All orders that are self referred (same address/household) as the affiliate, will be canceled and the affiliate won’t be eligible for a payout.
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Frequently asked questions
Our terms and conditions of delivery
Shipping and Returns
Caution: If you buy products which are on clearance – their best before date stamps are close and can be within a few days after arrival. Please always check the product detail page for the posted date.
High TemperaturesÂ
We wrap the chocolate carefully into double bubble thermal foil. We also add an ice-pack to the package. Your package is covered by our No-Melt Guarantee when you check out with “signature required”. If you do so and the chocolate shows signs of melting, please e-mail us a picture where we can see the signs of melting to [email protected]. (examples like being liquefied, smashed, soaked wrappers from the cocoa butter….). We’ll get in contact with you to resolve the issue. It could be a refund or a replacement of your order with adjustments to the packaging.
If you check out with tracking only, your package will not be covered under our No-Melt Guarantee.
Shipping fees
|
NO-MELT GUARANTEE SIGNATURE REQUIRED |
Shipping: $12.99; Free shipping starts from just $59.99 order-value Signature required – includes NO MELT Guarantee * From the day we ship, delivery takes usually between 1-3 days. Please note that this doesn’t come with a guarantee. We email you a tracking link at 5pm Eastern on the day we ship your package. Carrier: USPS |
|---|---|
|
TRACKING ONLY |
Shipping: $12.99Â (tracking only) Carrier: we pick between USPS, FedEx, or UPS (whoever is the most efficient one) |
We ship within the United States only.
Â
Tracking
When we ship your package, you will get an e-mail with the tracking number. We ship our packages with the option “signature required” to prevent the package is being left at the door or front porch. We recommend shipping to an address where someone can sign for the package. You can also choose tracking only. In that case, we don’t offer our no-melt guarantee.
Tracking for guest orders
If you didn’t set up an account, you can track your order by using the order number and your email address here: https://zotterusa.com/track-order/
Order processing and shipping days
During winter we only ship from Monday – Friday, during the hot summer months Monday – Thursday to make sure your package does not sit at a distribution center or post office over the weekend.
Shipping date is subject to our workload. We strive to ship as soon as possible.
Heat protection
As you know, we ship from Florida. But we have shipping down to a science and we give you a guarantee that the chocolate won’t melt until it has arrived at your destination. To be covered by our no-melt guarantee you need to choose shipping with “signature required” to avoid having the package sitting in front of the door. Tracking-only shipping is not covered by our no-melt guarantee.
We pack each order into a thermal double bubble foil and add – depending on the order size – at least one frozen gel pack.
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We accept all major credit cards and PayPal
Besides of easier tracking of orders, being able to track your favorites in a wish list and see your order history, you can collect loyalty points which are worth real money for future orders.
Usually 2-3 business days from the shipping date. We ship with USPS Priority Mail and FedEx. There are no guarantees for how long it takes, but according to our experience, the vast majority of packages arrives within this timeframe.
Yes. As soon as we shipped your order, you get an email with the tracking number and an information about the carrier (USPS or FedEx). You can track the order with that number on their websites.
Additionally, if you don’t see your email or it went to spam or was blocked somewhere (yes, these things happen!) you can use our guest tracking system. The only thing you need is your order number and the email address you used to place your order: https://zotterusa.com/track-order/
Yes! During checkout you can add a gift message. We print it on a card and add it to the box.
You can also add order notes in a 2nd field to inform us about specific delivery instructions, such as “do not ship before xx.xx.xxxx”, this is an example we can easily handle within our shipping operations.
Please note, that deliveries are being handled by either USPS or FedEx and delivery notes meant for the carrier don’t come with a guarantee that they’ll follow it.
We won’t add an invoice to the package. Only a picking list which doesn’t show pricing.Â
Yes, the shop is protected with SSL and the information you enter is being sent encrypted over the internet. We do not store any credit card information. We use a payment processor, called authorize.net which processes all payments, as well as PayPal.
After we received your order, we will pick and pack your chocolate it in our warehouse in Cape Coral, Florida. This usually happens the next business day. We will enter the tracking number to the system when it becomes available and you can track your package from there on. There can be a few hours delay from receiving the tracking link until it becomes active. We ship from Mo-Fri in winter and Mo-Thu during summer. When temperatures start rising high in Florida we activate the summer schedule to avoid having packages sitting in a distribution center in FL over the weekend.
We wrap the chocolate carefully into double bubble thermal foil. We also add an ice-pack to the package. Your package is covered by our No-Melt Guarantee when you check out with “signature required”.
If you do so and the chocolate shows signs of melting, please e-mail us a picture to [email protected]. We’ll get in contact with you to resolve the issue. It could be a refund or a replacement of your order with adjustments to the insulation and the amount of ice added.
If you select a shipping option that is tracking only, it will not be covered under our No-Melt Guarantee.
Return and Refund Policy
Because we are selling chocolate, we can only offer refunds for unopened items with a return authorization request within 48 hours of your delivery, and those items must be returned within 5 days from the return authorization request. Please do not send your purchase back to our store; a return authorization is required. Returns will be charged a 20% restocking fee, and shipping fees are non-refundable. Returns must be sent via a trackable and insured method at the customer’s expense (you will be responsible for paying for your own shipping costs for returning your item). Returned items must be wrapped in the same insulation method as they were shipped including a frozen ice pack that’s added separated from the chocolate to prevent condensation water from damaging the bars or packaging.
Send the return authorization request to [email protected]
Please send returns to:
Zotter Chocolates US LLC
1020 NE Pine Island Rd #302
Cape Coral, FL 33909
To be eligible for a return, your item must be unopened, unused, and in the same condition that you received it. It must also be in the original packaging.
Exempt from returning:Â custom orders with individual designed packaging.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment minus a 20% restocking fee. Shipping fees are non-refundable.
Returns of unclaimed packages
We are not issuing refunds for unclaimed returned packages. Since we need to ensure the integrity of our product, we can’t put chocolate back in stock that was sitting at the post office for weeks waiting to be picked up and eventually returned to us.
For that reason, we urge you to follow tracking as soon as we ship your package to make sure you are receiving your delivery.